Refund policy

Return & Exchange Policy 

We want you to love your gear. Below you’ll find our return and exchange guidelines, which vary depending on the type of item you purchased. 

Item Categories 

Each product page clearly lists which category an item belongs to: 

  • Classic Items: Manufactured in-house and kept in stock, ready to ship. 

  • Custom Items: Made-to-order products with personalized features such as logos, colors, or names. 

  • Limited Edition Items: Exclusive, time-sensitive releases produced only on-demand. 

  • Premium Items: Made on-demand with higher-end materials or special processes. 

How to Make a Return or Exchange 

  1. Email help@truwear.com with your order number and reason for return/exchange. 

  1. Our team will reply with a prepaid return label. 

  1. Print the label, attach it to your package, and ship it back. We’ll handle the rest. 

 Classic Items 

  • Full Refund or Exchange: Return within 30 days of purchase with a flat $5 return/processing fee. Eligible for refund to your original payment method or exchange for another size, color, or style. 

  • Store Credit: Returns between 31–60 days of purchase are eligible for store credit only. 

  • Condition: Items must be unworn, in resaleable condition, with original hang tags attached. 

  • Exclusions: This does not cover wear and tear, improper use, or accidental damage. 

Processing Times: 

  • Store credit or exchange: Available 1–2 business days after your return is received. 

  • Refunds: Please allow up to 10 business days after processing for funds to post. 

 Premium, Limited Edition, Custom, and Clearance/Final Sale Items 

  • Final Sale: All Custom, Limited Edition, Premium, and Clearance/Final Sale items are made to order or deeply discounted and therefore cannot be returned or exchanged. 

 Damaged or Defective Items 

We stand by our quality. If you receive a defective or damaged product, contact us immediately at help@truwear.com. We’ll make it right. 

Policy Updates 

We may update this policy at any time without prior notice. Changes take effect immediately upon posting. 

FAQ 

What items are returnable for a refund? 

  • Classic Items returned within 30 days of purchase 

  • Classic Items delivered within the U.S. 

  • Classic Items in unworn, resaleable condition with hang tags attached 

  • Classic Items that arrive damaged or unwearable 

What items are eligible for store credit or exchange? 

  • Classic Items returned within 60 days of purchase 

  • Classic Items delivered within the U.S. 

  • Classic Items in unworn, resaleable condition with hang tags attached 

What about sale or clearance items? 

  • Discounted merchandise (not marked Final Sale) may be returned within 14 days for refund at the purchase price. 

  • Clearance & Final Sale items cannot be returned or exchanged. 

Is the process easy? 
Yes! Request a return label, print it, and drop your package in the mail. 

How soon will I get my refund? 

  • Store credit/exchanges: 1–2 business days after your return is processed. 

  • Refunds: Up to 10 business days after processing. 

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